Business & Policies

1.1What we provide

Customers use one dashboard and API while workspace owners manage model access, prompts, image quality, user balances, API permissions, and credit pricing.

1.2How the service works

AI requests are routed through providers selected by the workspace owner. Usage is metered into input tokens, output tokens, image operations, and credits, with a history available in the dashboard.

1.3Who we serve

The service is intended for teams, developers, agencies, and businesses building or operating AI-enabled workflows.

2.1Accounts

You must provide accurate account information, keep credentials and API keys secure, and remain responsible for activity performed through your account. You must notify us promptly if you suspect unauthorised access.

2.2Service and AI output

The service provides access to AI-generated content and images. AI output may be incomplete or inaccurate and must be reviewed before use. You are responsible for your prompts, uploaded files, output, and compliance with applicable law and third-party rights.

2.3Credits and pricing

Credit packs are one-time purchases at the prices shown on the website. Requests consume credits according to their token usage, capability, and image quality. Current balance and ledger entries are visible in the dashboard. Credits are not cash, cannot be transferred, and do not earn interest.

2.4Acceptable use

You may not use the service for unlawful, fraudulent, abusive, harmful, infringing, or security-compromising activity; bypass usage limits; resell access without permission; or interfere with the platform or its providers.

2.5Payments

Payments are processed through Razorpay. A purchase is complete only after payment verification. Taxes, where applicable, are included or identified during purchase and on the related invoice.

2.6Availability and suspension

AI capacity and third-party providers may occasionally be unavailable. We may limit or suspend access to protect the service, comply with law, address non-payment, or investigate misuse.

2.7Liability

To the extent permitted by law, the service is provided without guarantees of uninterrupted availability or fitness for a particular purpose. Our aggregate liability will not exceed the amount you paid for the affected service during the three months before the claim.

2.8Governing law

These terms are governed by the laws of India. Courts with jurisdiction over the business's registered location will have jurisdiction, subject to any mandatory consumer rights.

3.1Information we collect

We collect account and workspace details, authentication data, prompts, messages, uploaded files, generated output, API request metadata, token and credit usage, support communications, and technical data such as device, browser, and IP information.

3.2Payment information

Payments are completed through Razorpay. We receive payment references, status, amount, method category, and billing details needed for credits, invoices, reconciliation, refunds, and fraud prevention. We do not receive or store full card details.

3.3How we use information

We use information to provide and secure the service, route AI requests, meter usage, manage wallets and payments, provide support, prevent abuse, meet legal obligations, and improve reliability.

3.4Service providers

Information may be processed by payment, AI, hosting, storage, monitoring, and communication providers only as needed to deliver the service. Workspace owners may choose which AI providers process a user's requests.

3.5Retention and security

We retain information for as long as needed to operate the account, provide usage history, resolve disputes, prevent fraud, and meet tax or legal requirements. We use access controls, encryption, audit records, and credential protection, but no internet service can guarantee absolute security.

3.6Your choices

You may request access, correction, or deletion of eligible personal information, subject to legal and operational retention requirements, by emailing admin@platform.dev. You can avoid sending sensitive personal information in prompts or uploaded files.

3.7Updates

We may update this policy when the service or legal requirements change. Material changes will be reflected on this page with a revised effective date.

4.1Cancellation

A purchase may be cancelled before payment is completed. After a verified payment credits the wallet, the order cannot be cancelled because the digital service has been delivered. There is currently no recurring subscription to cancel.

4.2Eligible refund requests

Contact us within 7 calendar days if you were charged more than once, paid but did not receive credits, experienced an incorrect amount, or purchased a pack that remains entirely unused. We may request the payment reference and account email to investigate.

4.3Used credits

Except where required by law, a pack is not refundable after any of its credits have been consumed. Credits used for completed AI requests cannot be restored solely because the generated output did not meet a subjective expectation.

4.4Failed payments

If money is debited but the payment is reported as failed, the bank or payment provider will normally reverse it automatically. Contact us if the amount is not reversed or credits are not added after the payment status is resolved.

4.5Refund timing

Approved refunds are initiated to the original payment method within 5–7 business days. The bank or payment provider may require additional time to display the amount. Any consumed credits associated with a refunded purchase will be removed from the wallet.

4.6How to request a refund

Email admin@platform.dev with your account email, payment ID, purchase date, amount, and reason. We will acknowledge and review the request against the payment and credit ledger.

5.1Digital delivery

After a successful payment is verified, purchased credits are added electronically to the workspace wallet and are available through the dashboard and API.

5.2Delivery time

Credits are normally delivered immediately after payment confirmation. Banking, webhook, or network delays can postpone delivery while the payment is reconciled.

5.3Delivery issue

If a successful payment is not reflected in your balance, email admin@platform.dev with the payment ID and account email. Do not make repeated payments while the first transaction is being verified.

5.4Service access

The service is delivered online. Users need a supported browser or API client and an internet connection. No shipping fee, courier, tracking number, or physical delivery address applies.

6.1Email

6.2What to include

For payment questions, include your account email, payment ID, amount, and date. Never send passwords, API keys, OTPs, complete card numbers, or provider credentials.

6.3Response and escalation

Requests are reviewed in the order received. Payment and account-access issues are prioritised. If a matter remains unresolved, reply to the same email thread so the full history remains available.